Author :
Cron, Rodney L., 1922-
Title :
Assuring customer satisfaction
Author Statement :
[by] Rodney L. Cron
Publication :
Van Nostrand Reinhold Co.
Publication Year :
[1974]
Collation :
xii, 364 p., illus., 23 cm
Subject :
Consumer satisfaction,Customer relations
Holding Info. :
0442217544
SubTitle :
;a guide for business and industry
Biblography :
Includes bibliographical references.
