RecordNumber
47783
LC Class
HF
LC Number
5415.55
LC CutterNumber
.B36
Author
Baran, Roger Joseph
Title
Principles of customer relationship management
Author Statement
Roger J. Baran, Robert J. Galka, Daniel P. Strunk
Publication
Thomson/South-Western
Publication Year
c2008
Collation
xvi, 511 p. : ill. ; 26 cm
Subject
Relationship marketing , Customer relations
ADDED ENTRIES
Galka, Roger J ,
Index
Includes bibliographical references and index