پديد آورنده :
دهقاني، عليرضا
عنوان :
ارزيابي عملكرد مديريت دانش با استفاده از رويكرد تلفيقي كارت امتيازي متوازن و تصميم گيري چند معياره ﴿مطالعه موردي: شركت خدمات حمايتي جهاد كشاورزي استان فارس﴾
مقطع تحصيلي :
كارشناسي ارشد
گرايش تحصيلي :
سيستم هاي اقتصادي-اجتماعي
محل تحصيل :
اصفهان: دانشگاه صنعتي اصفهان، دانشكده صنايع و سيستم ها
صفحه شمار :
يازده،102ص.: مصور،جدول،نمودار
يادداشت :
ص.ع.به فارسي و انگليسي
استاد راهنما :
بهروز ارباب شيراني
تاريخ نمايه سازي :
28/1/92
استاد داور :
مهدي علينقيان، غلامعلي رئيسي اردلي
دانشكده :
مهندسي صنايع و سيستم ها
چكيده فارسي :
به فارسي و انگليسي: قابل رويت در نسخه ديجيتالي
چكيده انگليسي :
KM performance evaluation using a combined Balanced Scorecard and Multi Criteria Decision making approach Case study Fars agricultural support services company Alireza Dehghani a dehghani@in iut ac ir Date of Submission 2012 12 04 Department of Industrial and Systems Engineering Isfahan University of Technology Isfahan 84156 83111 Iran Degree M Sc Language Farsi Supervisor Behrooz Arbabshirani ashirani@cc iut ac ir Abstract Although knowledge management is not a new idea but in recent years has become a major issue management Recent studies have shown that it is important for managers to evaluate the performance of knowledge management enjoys In most studies have only presented a list of key factors in the success of knowledge management and comprehensive model for evaluating the performance of knowledge management has been presented Performance evaluation of knowledge management can be considered a kind of multiple criteria decision making problem No research has been conducted to evaluate the performance of Knowledge Management Balanced Scorecard techniques to obtain the issue of multiple criteria decision has not been used Designing a framework for assessing knowledge management performance requires a systematic process for selecting knowledge management is the key to success The present study investigated the success factors of knowledge management based on the factors mentioned in various sources were classified in four balanced scorecard perspectives They further emphasized the importance of the various sources of the factors that were selected in each perspective Every aspect of the final selection the selection criteria of the survey was to expert knowledge on priority After receiving the experts using the SAW opinions of experts were integrated Every aspect of the following five factors were selected based on the priorities After selecting the success factors for designing integrated balanced scorecard approach and multi criteria decision was made to evaluate the performance of knowledge management Multi criteria decision model provides a framework containing five steps are as follows The first step is to define the decision The second step is to identify the criteria and the relationship between them the third step of interdependencies among criteria and criteria with weight gain process is to analyze a network In the fourth step based on the weighted criteria matrix decision is made The final step is applying TOPSIS method to rank the performance of organizational units The model is a four unit supportive services Jihad e Agriculture was implemented and Production and distribution of fertilizers and pesticides unit has the best performance Keywords Knowledge Management Assessment of Performance Multiple Criteria Decision Balanced Scorecard
استاد راهنما :
بهروز ارباب شيراني
استاد داور :
مهدي علينقيان، غلامعلي رئيسي اردلي
