RecordNumber
46406
LC Class
HF
LC Number
5415.5
LC CutterNumber
.G743
LC Date
2004
Author
Greenberg, Paul
Title
CRM at the speed of light
Author Statement
Paul Greenberg
Edition
3rd ed
Publication
McGraw-Hill/Osborne
Collation
xviii, 670 p. : ill. ; 25 cm
Notes
Includes index
Subject
Customer relations , Electronic commerce
SubTitle
essential customer strategies for the 21st century