4166

3937

كارشناسي ارشد

سيستمهاي اقتصادي واجتماعي

اصفهان: دانشگاه صنعتي اصفهان، دانشكده صنايع وسيستمها

1387

ده، 151، [II]ص.: مصور، جدول، نمودار

ص. ع. به: فارسي وانگليسي

غلامعلي رئيسي اردلي

علي همداني

21/07/1387

مهدي كرباسيان

1396/08/08

كتابنامه

مهندسي صنايع و سيستم ها

ID3937

به فارسي وانگليسي: قابل رويت در نسخه ديجيتال

AbstractNowadays many organizations try to achive excellence with deploying performancemeasurement systems in the basis of the philosophy of total quality management One of thesemodels the EFQM model is employed to construct a framework to evaluate organization sachievement to excellence by providing continuos improvement process deployment andbenchmarking On the other hand the necessity of certainty of strategies and goals propels theorganization to create an aligning system to the strategy for performance evaluation TheBalanced Scorecard is an approach to performance measurement that translates an organisation sstrategic objectives into a useful set of performance measurements The suggestion of EuropeanFoundation for Quality Management is that these two models are supplement and synchronoususe of them can lead the organization to achive a high level of excellence The main idea of thisresearch is synchronous use of the BSC and EFQM models in Esfahan petrochemical company we have designed the first Balanced Scorecard in the basis of opinion polling fromorganization s experts this case contains to determin of strategic objectives to assign ofperformance evaluation indicators to design the strategy map to demonstrate the relationbetween BSC indicators and EFQM enablers and at the end to demonstrate the priority of self assesment improvement projects in the basis of strategic objectives

غلامعلي رئيسي اردلي

علي همداني

مهدي كرباسيان