RecordNumber
164
LC Class
HF
LC Number
5415.5
LC CutterNumber
.F38
LC Date
2003
Author
Faulkner, Mike
Title
Customer management excellence
Author Statement
Mike Faulkner
Publication
Chichester ;Hoboken, NJ Wiley
Publication Year
c2003
Collation
viii, 216 p. ;24 cm
Notes
Includes index
Subject
Customer relations Great Britain , Customer relations Great Britain- Case studies
ADDED ENTRIES
TI